1. Company name: LENANGA HOLDING LIMITED

Last updated: 17 April 2025
Email: lenanga@lenanga.com
Phone: +852 9766 2895

At Lenanga, we are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect
• Name, address, phone number, and email address
• Payment information (processed securely via third-party providers)
• Order history and preferences
• IP address, browser type, and device information
2. How We Use Your Information
• To process and deliver your orders
• To provide customer support
• To send promotional emails (only with your consent)
• To improve our website and shopping experience
3. Sharing Your Information
We never sell your data. We may share it only with:
• Logistics partners for shipping
• Payment processors for order completion
• Government or legal authorities if required by law
4. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined above or as required by law.
5. Your Rights
You have the right to:
• Access, correct, or delete your data
• Opt out of marketing communications
• Request data portability
6. Contact
If you have questions, contact us at Lenanga Customer Support
Email: lenanga@lenanga.com
Phone:+852 9766 2895
(Operating hours: Monday - Friday, 10:00 AM - 6:00 PM

2. Return Policy
Effective Date: 17 April 2025
We want you to love your Lenanga products. If you’re not satisfied, here is our return policy:
1. Return Eligibility
• Returns accepted within 7 days of delivery
• Items must be unworn, unwashed, and with original tags
• Return shipping costs are the responsibility of the customer unless the item is defective
2. How to Start a Return
• Email lenanga@lenanga.com with your order number and reason for return
• We will provide return instructions and the address
3. Refunds
• Refunds are issued to your original payment method within 7–10 business days of receiving the return
• Shipping charges are non-refundable
4. Exchanges
We currently do not offer direct exchanges. Please return the item and place a new order.

3. Shipping Policy
Effective Date: 17 April 2025
We offer fast and reliable shipping across Asia and select countries in Europe.

1. Processing Time
• Orders are processed within 1–3 business days
• Orders placed on weekends or holidays will be processed the next business day
2. Shipping Regions
• Asia: All regions including Hong Kong, Singapore, South Korea, Japan, Thailand, and more
• Europe: Select countries available at checkout
3. Shipping Methods & Time
• Standard Shipping: 5–10 business days
• Express Shipping: 2–5 business days
• Tracking number will be provided via email once shipped
4. Shipping Costs
• Calculated at checkout based on destination and selected method
• Free standard shipping for orders over a certain amount (to be defined)
5. Customs & Duties
Buyers are responsible for any applicable import duties or taxes. We are not responsible for delays due to customs.

4. Terms & Conditions Lenanga:
Introduction
These Terms & Conditions ('Terms') govern your use of the website www.lenanga.com ('the Website') operated byLenanga (referred to as 'Lenanga', 'we', 'our', 'us'). By accessing or using our Website, you agree to these Terms. If you do not agree, please do not use the Website.

1. Use of the Website
- The Website and all its content are intended for personal, non-commercial use.
- You agree not to use the Website for any unlawful or prohibited purpose.
- You must not misuse the Website by introducing viruses, malware, or any other harmful material.
2. Intellectual Property
- All content on the Website, including text, images, logos, graphics, videos, and product designs, is owned or licensed by Lenanga and protected by copyright, trademark, and other intellectual property laws.
- You may not reproduce, distribute, or exploit any content without our prior written consent.
3. Product Information & Availability
- We strive to ensure that product descriptions, pricing, and availability are accurate. However, we do not guarantee that
all information is free from errors or omissions.
- Prices are listed in Hong Kong Dollars (HKD) unless stated otherwise.
- Product availability may change without notice.
4. Orders & Payments
- By placing an order, you agree to provide accurate and complete information.
- Orders are subject to acceptance and availability.
- Payment must be made in full via the payment methods offered at checkout.
- We reserve the right to refuse or cancel any order at our sole discretion (e.g., due to fraud suspicion, pricing errors, stock unavailability).
5. Shipping & Delivery
- Delivery times are estimates only and may vary.- Lenanga is not responsible for delays caused by third-party carriers or customs clearance.
- Shipping fees and any applicable duties or taxes will be displayed at checkout. Lenanga Privacy Policy
6. Returns & Exchanges
- Returns and exchanges are accepted in accordance with our Return Policy.
- Products must be returned unused, in original condition, and with all tags attached.
- Certain items (e.g., sale items, undergarments) may be non-returnable unless faulty.
7. Limitation of Liability
- To the fullest extent permitted by law, Lenanga excludes all liability for any direct, indirect, or consequential loss or damage arising from your use of the Website or purchase of products.
- We do not warrant that the Website will be uninterrupted, secure, or error-free.
8. Indemnification
You agree to indemnify, defend, and hold harmless Lenanga, its directors, employees, and affiliates from any claims, damages, losses, or liabilities arising out of your breach of these Terms or misuse of the Website.
9. Third-Party Links
Our Website may contain links to external websites. We are not responsible for the content, availability, or privacy practices of these third-party sites.
10. Privacy
Your use of the Website is also governed by our Privacy Policy.
11. Governing Law
These Terms are governed by the laws of the Hong Kong Special Administrative Region. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
12. Changes to Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page. Continued use of the Website constitutes acceptance of the updated Terms.